Frequently Asked Questions
Everything you need to know about bringing Chloe Jade Home into your space.
What are your standard shipping times?
Most orders are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-7 business days for small decor items and 2-3 weeks for white-glove furniture delivery.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most home decor items in their original packaging. Please note that large furniture pieces and custom-made items are subject to a 15% restocking fee.
Do you offer international shipping?
Currently, Chloe Jade Home ships to the contiguous United States and Canada. We are working on expanding our logistics to support international shipping in the near future.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products ethically sourced?
Yes, we pride ourselves on partnering with artisans and manufacturers who prioritize sustainable materials and fair labor practices to ensure high-quality, conscious home goods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay and Affirm.